Terms & Conditions
This website at www.ajtravel.co.uk (“Site”) is owned and operated by AJ Tours & Travels UK Limited company number 06848853 with its registered office at 12 Hallmark Trading Centre, Fourth Way, Wembley, Middlesex, HA9 0LB – business/trading address at 114 Pinner Road, Harrow, Middlesex, HA1 4JD (“we”, “us”).
1. Use of this Site
1.1 As a condition of you using this Site, you represent, warrant and agree that:
you are at least 18 years of age and have legal authority to enter binding contracts;
you will not use this Site for the purposes of reselling or making speculative, false or fraudulent enquiries, requests, bookings or transactions, or bookings or transactions in anticipation of demand;
you will not impersonate another person or otherwise use another person’s name, identification or log-in details without their permission;
all information you provide on this Site is true, accurate, current and complete, and, in the case of information you provide about other person(s), you are authorised to provide such information;
you will not knowingly introduce, or attempt to introduce, to or through this Site any virus, worm, trojan or other malicious code or disabling feature and you will not otherwise use any device, software or routine to interfere, or attempt to interfere, with the proper working of this Site;
you will not take any action that imposes, or may impose, in our absolute discretion, an unreasonable or disproportionately large load on this Site’s infrastructure;
you will not frame this Site as part of another site or cache this Site for commercial benefit without our express written permission;
you will not access, monitor or copy any content or material on this Site using any robot, scraper, spider, program, algorithm or other automated means for any purpose without our express written permission;
you will not tamper with, hinder the operation of or make unauthorised modifications to this Site, including without limitation, deletion of content, data or infrastructure of this Site without our permission;
you will not post or transmit to or through this Site any material which is unlawful, threatening, defamatory, obscene, indecent, inflammatory or pornographic or which may breach any third party rights (including without limitation intellectual property rights and obligations of confidentiality owed to third parties) or take any action that could be a criminal offence, give rise to civil liability, breach any applicable law or which is otherwise intended to annoy, disrupt or harm us or others; and if you have a log-in account for this Site, you are responsible for maintaining the confidentiality of your log-in details and for all activities that occur using your log-in account.
1.3 Without limiting the foregoing, if any activity using your log-in account for this Site (if applicable) indicates signs of fraud, abuse or unlawful or suspicious activity, we reserve the right to cancel any service you have attempted to use on or through this Site; and/or report the matter to law enforcement agencies.
2. Site Content
2.2 Much of the content on this Site is supplied to us by third parties. Therefore, although we take reasonable care to ensure all content on this Site is correct and up to date, we cannot check the accuracy of all such information where it is provided to us by third parties and do not accept responsibility for such information. Third party providers may change their prices, details of their services and products and other information displayed on this Site at any time. For this reason, all prices displayed on this Site are subject to change without notice and are subject to availability. If you are unsure whether any information on this Site is correct or up to date, please check it with one of our representatives.
2.3 This Site may include links to third party websites which are not related to us and in relation to which we have no control or interest. These links are provided for your convenience only. The appearance of these links on this Site does not indicate any relationship between us and that third party or any endorsement by us of that third party, its website or its products or services.
2.4 Where we display special deals on this Site, these are usually available for a specified period only or until availability is exhausted. We recommend you check with us whether a special displayed on this Site is available when you would like it. Please check the details of the special deal for additional terms, conditions and restrictions which may apply to the special deal.
3. Interactive Facilities and User Content
3.1 The functionality provided on this Site may include interactive communication facilities such as blogs, discussion groups and other communication forums where individuals may submit or post reviews, plans, comments and other information (collectively, “Interactive Facilities”).
3.2 You are solely responsible for your use of any such Interactive Facilities and agree that you use them at your risk.
3.3 You agree that, by submitting, posting or otherwise providing any message, blog, data, information, recommendations, opinions, reviews, news articles, directories, guides, text, music, sound, photos, video footage, art, illustrations, imagery, design, graphics, logos, audio clips and images, code or other material (“Content”) to or through this Site (including by using Interactive Facilities), You:
grant to us and our affiliates (including, without limitation, our related entities) a worldwide, nonexclusive, royalty-free, perpetual, transferable, irrevocable and fully sub-licensable right to use, reproduce, modify, adapt, translate, distribute, publish, broadcast, communicate, create derivative works from, publicly display and perform such Content throughout the world in any media, for any purpose whatsoever (“Licence”);
expressly acknowledge that we may sub-license our rights under the Licence to third parties who may make use of the Content consistent with the Licence including, by way of example, on websites, in a written publication, compilation of works, training materials, film, television program, script or screenplay of either ourselves or a third party expressly authorised by us;
grant us and our affiliates and sub-licensees the right to use your name or any other name that you submit in connection with such Content, at our discretion;
waive any entitlement to any moral rights you may have as an author of the Content (and warrant that you have obtained a waiver of moral rights from any person who may have such rights in the Content); and agree that we are under no obligation to treat the Content as confidential.
3.4 We reserve the right to, at our absolute and unfettered discretion, remove, screen, edit or refuse to post without notice any Content submitted to, posted or stored on this Site (including the Interactive Facilities) at any time and for any reason. We accept no responsibility or liability for any Content posted, stored or uploaded by you or any third party, or for any loss or damage to any such Content. We accept no responsibility for statements, representations or other Content provided by you or other users of the Site, including individuals using Interactive Facilities. We reserve the right to disclose any Content as necessary to satisfy any applicable law, regulation or lawful request. You shall be solely liable for any damages resulting from any infringement of copyright, trade mark, or other proprietary or other right or loss or damage in connection with your use of this Site or submission of Content.
4.1 We do not exclude any rights and remedies in respect of goods or services under applicable law which cannot be excluded, restricted or modified. However, to the fullest extent possible, and subject to our liabilities and obligations under applicable law:
We do not warrant the accuracy, currency or completeness of the content which you access through this Site. The content is provided to you “as is” and on an “as available” basis and on the condition that you accept all responsibility for assessing the accuracy of the content and rely on it at your own risk. All content which you access through this Site may be changed at our sole discretion and without notice.
We will have no responsibility or liability in relation to any loss or damage that you incur, however caused, including damage to your software or hardware, arising from your use of or access to this Site.
We do not warrant that functions of this Site, or which you access through this Site, such as hyperlinks, will be uninterrupted, timely or error free, that defects will be corrected or that we or the server that makes it available, are free of viruses or bugs. Because of the nature of the Internet, we do not warrant that this Site will be secure and we will not be liable for any disruptions to the Site.
5.2 We may disclose aggregated information about users and use statistics relating to this Site and aggregated information about our sales and trading patterns to others.
6.2 If any dispute arises between you and us, the laws of England will apply. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of England, and waive any right that you may have to object to an action being brought in those courts.
GENERAL AGREEMENT FOR TRAVEL MANAGEMENT SERVICES
AJ Tours & Travels UK Ltd, company number 06848853 with registered address at 12 Hallmark Trading Centre, Fourth Way, Wembley, Middlesex, HA9 0LB (“us”, “we”, “our”); and trading address at 114 Pinner Road, Harrow, Middlesex, HA1 4JD
The company or other entity named in the account application form attached to these terms and conditions or in any quote or invoice provided by us (“you”, “your”).
This Agreement commences on the date we accept your account application form or the date you place a booking through us (whichever occurs sooner) and shall continue for the duration of time we provide travel management services to you.
This Agreement is non-exclusive and there is no minimum financial commitment.
Understanding this Agreement
The provider of your travel service will have its own terms and conditions (such as airline conditions of carriage or accommodation or car hire terms). All such terms and conditions (including limitations of liability) apply to any travel service booked pursuant to this Agreement and, accordingly, a reference to “this Agreement” shall mean (i) the terms and conditions set out herein; (ii) the terms and conditions set out in your credit account approval letter (if applicable); and (iii) all terms and conditions of any provider of your travel services. To the extent of any inconsistency between a travel service provider’s terms and conditions and the terms and conditions set out herein, the travel service provider’s terms and conditions shall prevail, save to the extent that any provision in the travel service provider’s terms and conditions is deemed to be invalid or unenforceable. Your travel service providers will be identified on your itinerary or travel documents and their respective terms and conditions will be available directly on their websites or by contacting them. Alternatively you can ask us for copies. You must read all applicable travel service provider terms and conditions carefully because in every case they will apply to the provision of your travel services.
For the purposes of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate
Where we provide you with a quote for a scheduled airline ticket, the price shall be valid until close of business on the day of the quote or such shorter time we may specify (excluding airline taxes, which are subject to change and may be re-quoted at the time your booking is confirmed). In all other cases, prices are subject to availability and can be withdrawn or changed without notice. Price changes may occur by reason of matters outside our control which increase the cost of the product or service. Such factors include adverse currency fluctuations, fuel surcharges, taxes and airfare increases. Please contact us for up to date prices.
Corporate credit card payments will be taken at time of booking/invoicing and will incur merchant fees. You authorise us to charge all fees incurred by you in relation to the services provided to the card designated by you. If payment is not received from the card issuer or its agents for any reason, you agree to pay us all amounts due immediately on demand. You indemnify us against any loss that may be experienced by us due to any fraudulent use or otherwise of that credit card. Please note that we are unable to accept payment by consumer credit cards.
Credit accounts must be settled by the 15th day of the month following invoicing and will at all times be subject to the terms and conditions set out in your credit account approval letter. We will provide an invoice for each service at the time of booking, or as otherwise requested by you. For your convenience, we also provide monthly account statements for all travel in each month. You authorise us to conduct credit checks and references prior to approving your credit account. Credit accounts may be settled by direct debit or bank transfer. We may charge statutory interest and compensation for debt recovery costs under late payment legislation for all overdue amounts.
All money paid by you to us will be our property and will be a debt due and payable to the travel service provider. You agree and acknowledge that such money will not be held by us on trust for and on behalf of you and we may hold such money in any account as we see fit, including with our own and/or our other clients’ money.
Amendments and cancellations
Cancelled bookings may incur charges. These charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Fees and extra charges may also apply where a booking is changed and when tickets or documents are re-issued. Where we incur any liability for a travel service provider cancellation fee or charge for any booking which you cancel, you agree to indemnify us for the amount of that fee or charge. Where you seek a refund for a cancelled booking for which payment has been made to the travel service provider, we will not provide a refund to you until we receive the funds from that travel service provider.
If you have purchased a return flight, multi-stop or round the world flight and you do not check in on a confirmed flight, the airline will register you as a ‘no show’ and your tickets on your subsequent flights will be cancelled. Please contact us as soon as possible if you do not intend to check-in for a confirmed reservation in these circumstances.
We strongly recommend that you provide us with each traveller’s phone number and email at the time of making your booking. If this information is not provided you may not receive information from airlines relating to flight cancellations or schedule changes.
Passports & visas
All travellers must have a valid passport for international travel and many countries require at least 6 months validity from the date of return. Some countries also require a machine-readable passport and/or unstamped available pages. When assisting with an international travel booking, we will assume that all travellers on the booking have a valid passport. If this is not the case, you must let us know. It is important to ensure you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. Any fines, penalties, payments, delay or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility (except to the extent caused by fault on our part).
If you need information regarding visas, passports and other travel document requirements for your trip, please contact us. We can provide you with general information on visa and passport requirements that apply to international travel bookings you make with us. We can also obtain more specific information from an external visa advisory service provider on your behalf (if you wish, we can obtain visas for you through this external service and fees will apply). We do not warrant the accuracy of visa and passport information provided by any external service and accept no liability for any loss or damage which you may suffer in reliance on it (except to the extent caused by fault on our part).
For travel to Australia, New Zealand, Canada or the United States please be advised that there are compulsory pre-registration requirements for visa waiver programs. If you have registered before, please check your registration is valid and has not lapsed. Please note, you may not meet the eligibility requirements and may be required to obtain a visa.
For all travel we strongly recommend that you take out appropriate travel insurance to cover your travel arrangements. Travel insurance is also recommended by the Foreign and Commonwealth Office for all overseas travel. It is your responsibility to ensure you have valid travel insurance that covers and is appropriate for your needs. We will not be liable for any loss you incur if and insofar as you are able to claim for damages under a travel insurance policy. We can arrange travel insurance for you or provide you with a quote or general information about the travel insurance options available to you.
The Foreign and Commonwealth Travel Advice Unit may have issued information about your travel destination. We strongly advise you go to https://www.gov.uk/foreign-travel-advice to find out more about your destination prior to the commencement of travel.
You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel and ensure that you carry all necessary vaccination documentation. In some cases, failure to present required vaccination documentation (e.g. proof of Yellow Fever vaccination) may deny you entry into a country or invalidate your travel insurance cover. We recommend that you consult with your local doctor, travel medical service or specialist vaccination clinic before commencing your travel. We would be happy to provide you details of travel clinics on request.
Please speak to us about any special requirements you may have for your travel arrangements such as special meal and seating requests, room type or access. Please understand that travel service providers may not be able to accommodate every request and some requests may incur additional costs.
Please provide your frequent flyer membership details (or other applicable loyalty program details) at time of booking. Please check your loyalty program for the specific terms of your membership. We cannot guarantee that the travel service provider will credit you with points for your booking. Any loyalty program discrepancies in relation to your booking must be communicated to the loyalty programme within one month of your flight departure date.
Travel documents include airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a travel service provider. Travel documents may be subject to certain conditions and/or restrictions including (without limitation) being non-refundable, non-date-changeable, non-transferable and subject to cancellation and/or amendment fees. Travel documents cannot be transferred to another person to use. All airline tickets must be issued in the name of the passport/photo identity holder. An incorrect name on a booking or on the travel documents may result in an inability to travel on that booking and the booking being cancelled. Please review your travel documentation carefully and advise us immediately of any errors in names, dates and timings. You must ensure you have all your travel documents and e-tickets prior to travel. Please let us know if you believe you have not received any required documentation.
A flight described on your travel documents and/or itinerary as “direct” will not necessarily be non-stop. All departure/arrival times are provided by the airlines concerned and are estimates only. They may change due to air traffic control restrictions, weather conditions and operational requirements.
When you make a booking with us, you acknowledge and agree that we will be acting as an agent only for the relevant transport, accommodation or other travel service provider. Our obligation to you is to (and you expressly authorise us to) make travel bookings on your behalf and to arrange relevant contracts between you and travel service providers. The travel service provider, and not AJ Tours & Travels UK Ltd, will be responsible to you for the provision of the relevant travel service. Any services we provide to you are collateral to our agency relationship with the travel service provider and are separate to the actual provision of the travel services. Your legal recourse for travel services is against the specific travel service provider and, except to the extent a problem is caused by fault on our part, not against us. Specifically, if for any reason (excluding fault on our part), any travel service provider is unable to provide the travel services for which you have contracted, your remedy lies against the travel service provider and not with us.
We exercise care in the selection of reputable travel service providers but we are not ourselves a provider of travel services and have no control over, or liability for, the services provided by third parties. We are responsible to ensure that we process your booking with reasonable skill and care and, accordingly, our liability to you (except for fraud, or death or personal injury caused by our negligence) will be limited to supplying the relevant service again or paying the cost of having the relevant service supplied again. Our liability will also be limited, the amount of compensation which can be claimed for death, injury, or delay to passengers and loss, damage and delay to luggage.
In no event do we accept any liability in contract, tort or otherwise, for any injury, damage, loss, delay, additional expense or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control, force majeure or any other event which is beyond our control or which is not preventable by reasonable diligence on our part. We also do not accept any liability in contract, tort or otherwise, for consequential loss (meaning indirect loss, loss of revenue, loss of reputation, loss of profits, loss of actual or anticipated savings, lost opportunities, including opportunities to enter into arrangements with third parties or loss or damage in connection with claims against you by third parties) howsoever caused in connection with your booking.
Transfers of personal data
In respect of any personal data transferred under or in connection with this Agreement, each party is a separate data controller and shall: (i) comply with all applicable data protection laws; (ii) promptly notify the other (to the extent permitted by law) in writing providing reasonable detail of any third party complaint, audit, investigation or enquiry (whether by a supervisory authority, data subject or otherwise) establishing, alleging or enquiring as to possible non-compliance with data protection laws, and the parties will co-operate reasonably with each other in respect thereof; and (iii) promptly co-operate with and provide reasonable assistance, information and records to the other to assist that other party with its compliance with data protection laws.
Prior to sharing any personal data with us under or in connection with this Agreement, you shall: (i) for the purposes of data protection laws, have a lawful basis for sharing such personal data; (ii) provide all required notifications to the relevant data subject in each case (our Privacy Notice is available to all users of the Service Systems and is otherwise available at flightcentrebusinesstravel.co.uk/privacy-notice); and (iii) otherwise ensure that you have processed such personal data in full compliance with applicable data protection laws.
We provide an option for your employees to receive the latest travel news, alerts and offers by email. Recipients may opt-out at any time.
Third party rights
A person who is not a party to this Agreement shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Agreement. This paragraph does not affect any right or remedy of any person which exists or is available otherwise than pursuant to that Act.
Anti-bribery and corruption
Each party shall comply, and shall ensure that each of its employees, officers, directors, contractors and agents complies with all applicable laws, regulations, codes and sanctions, including but not limited to anti-bribery and corruption, foreign corrupt practices, anti-terrorism and anti-slavery laws and specifically the Criminal Code Act 1995 (Australia), the Bribery Act 2010 (UK), the Foreign Corrupt Practices Act 1977 (USA), the Criminal Finances Act 2017 (UK) and the Modern Slavery Act 2015 (UK). Neither party shall engage in any course of conduct that would cause the other party to be in violation of the laws of any jurisdiction, including, without limitation, the laws, regulations, codes and sanctions referred to in this clause. Each party shall ensure that it has in place and maintains policies and procedures adequate to prevent bribery and corruption, foreign corrupt practices, terrorism, slavery and human trafficking and to ensure compliance with the applicable laws, regulations, codes and sanctions referred to in this clause. Each party shall, and shall ensure that each of its employees, officers, directors, contractors and agents shall uphold the highest standards of business ethics and conduct, and undertake not to give or receive any advantage that could be perceived as payment or receipt of a bribe, not to make facilitation payments, not to bribe a foreign public official, and not to engage in slavery or human trafficking.
From time to time it may be necessary for us to amend this Agreement. You agree that we may make changes to this Agreement at any time and for any reason. It is your obligation to check the updated Agreement. If you continue to receive services from us then you agree that you are deemed to have accepted the updated Agreement.
If any dispute arises in relation to this Agreement, the laws of England will apply. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of England and waive any right that you may have to object to an action being brought in those courts. Any provision (or part of any provision) of this Agreement which is invalid in any jurisdiction is invalid in that jurisdiction to that extent, without invalidating or affecting the remaining provisions (or part provision) or the validity of that provision in any other jurisdiction.